Refund Policy

Last updated: January 24, 2026

7-Day Refund Guarantee

We want you to be satisfied with Smartence AI. If you are not completely satisfied with our service, we offer a refund within the first 7 days of your initial purchase.

Eligibility

To be eligible for a refund:

• You must request the refund within 7 days of your initial purchase date.
• The subscription must be unused or minimally used (e.g., you have not extensively utilized the platform's features).

How to Request a Refund

To request a refund, please contact our support team at support@smartence.ai with your account details and the reason for your request.

Processing Time

Once your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Cancellations

You may cancel your subscription at any time. Cancellation will take effect at the end of the current billing period. You will continue to have access to the service until the end of your billing period, but you will not receive a refund for any remaining days in that period unless you fall within the 7-day refund window mentioned above.